SportEngine (OSCAR)

As EMSA is receiving various questions about SportEngine(OSCAR) and unfortunately at this time the STAFF has not been trained.   As we learn information we will, to the best of our ability relay any information we have onto you on this page.  Items will be fluid and may be updated as we go.  EMSA appreciates everyone's patience while Ontario Soccer rolls out this new registration program.  Please be aware that the STAFF does not see the same screen as the club so if you need further assistance we suggest you reach out to OSCAR... see below.

-updated as of April 8, 2019

Regular OSCAR updates on functionality and solutions

Please review attached Bulletin with a website link of continual updates on OSCAR

CLICK HERE

If you have do not have a login or did not complete the provisioning form please email krystal.laflamme@sportsengine.com.

If you do have a login and forgot your password or have trouble logging into the system, please contact the Support team via https://help.sportsengine.com/ or https://help.sportsengine.com/customer/portal/emails/new to start a chat. They are available to help.

If you do have questions on how to operate OSCAR please be advised that there is not a 1 800 number to call.  Please follow the below steps to get assistance

1- login in to OSCAR

2-on the far right side of the screen there should be a blue rectangular box on the side - click that

3- there should be a box that says something similar to "Contact online help" - this will be a live conversation with an agent.  If you would prefer to talk to someone on the phone, please click "Schedule Support" and follow the details there to arrange a time.

TRAINING VIDEOS

There are also brief training videos on the Ontario Soccer website, CLICK HERE TO VIEW

There is a new video on the HELP area called "POST SUBMISSIONS"

TEAM NAME

Please ensure that you create a team as as follows:  Club Name, Gender, YOB, League, Division, Team name if applicable. 

Examples: Youth:  Club ABC, F2002 EMDSL T1 Black    OR Club ABC F2010 EMDSL POOL  OR Club ABC M2002 HL Spirit

                 Adult: Club ABC M035MMSL D1 Spirit, OR Club ABC Wopn LAWSL D5 Wanderers OR Club ABC Mopen WOSL D1 WIldfire

TEAM STAFF

Issue: system currently does not distinguish if the staff is Head Coach, Assistant Coach. To be fixed 2-4 weeks from March 2, 2019

Solution: Have your team managers complete the attached Team Official form and then your club registrar can email it emsada@rogers.com at the same time as you enter the team for district approval via OSCAR

/Downloads/122/Registration -Clubs/Team_Official_Reg_2019-20_fillable.pdf

TEAM ROSTER

Issue: currently Club Name does not show on Roster

Solution: when entering team name, please start with your club name. IE: CLUB ABC Boys 05 -u14B LEAGUE

How to change a Team Name or Division:

Get into the 'Teams' section of Sport Engine, it lists all the teams. On the far right, click "Actions" click on 'more' then 'edit' and you'll be able to change the team name or correct Division

New Video on HELP called "POST SUBMISSION", this may assist with above questions

Name with Spaces

Do not put a space between names (IE: Betty Ann Smith should be entered as BettyAnn or Sam De Grout should go in as Sam DeGrout)

 

CHANGE IN CLUB EXECUTIVE

If you recall many months ago your club had to complete, online a 'provisioning form' which is where you entered your club executives.  Since then if your club executive has changed you will need to add/delete the necessary executives.  Steps on how to do this can be found in the HELP (blue button on side of screen) and search "Add or Remove Members"

BATCH REGISTRATION (from Outdoor 2018(AIMS) to Outdoor 2019(OSCAR)

A club can batch upload/import our membership into OSCAR buying using a template which can be found on the OSCAR website.  Further information my be found on the HELP button, or by contacting SportEngine (OSCAR)


NEW OS # and CARDS

If your team(s) are playing league games, then new cards are not required.  Confirmation of Player Name and Date of birth matching the card to the EMSA approved OSCAR roster will be sufficient.  HOWEVER, if your club/team wants new cards you can enter cards online and EMSA will print them for you and your club will be invoiced the $5/card cost on your monthly invoice. 

As well, if your team is traveling OUTSIDE of Ontario it is up to your club to determine if the tournament/event will accept the old OS# on the cards along with the EMSA approved OSCAR Roster with a different OS #.

If cards are required for travel it is up to the club to enter the request for new cards online with sufficient time for EMSA to process.  The cost of the card will be billed on a monthly basis to your club.

MY PLAYER DOESN'T HAVE AN SEOS#

Option #1- check template see if field for G or DOB are filled, if not correct it. Then resubmit

Option #2 – if field does have G or DOB then go to OSCAR click Submit by person’s name and will be prompted to add missing info. Can do this only IF not submitted to District for approval.  IF submitted to District, then contact Customer Success at SportsEngine at help@sportsengine.com

Option #3 -player may have had an existing claimed a/c that was missing G and/or DOB, upon added these players to OSCAR the club admin shd have been prompted at the end of the wizard that these affected players were removed from the memberhship due to missing info.  If there is missing data, the club admin can reach out to the a/c owner to update it.  OR if you see individuals with missing Membership # (SEOS# on roster) and the a/c owner cannot add the DOB and/or Gender to the profile contact helps@sportsengine.com.  IF there are many please try to do an export and send that to them too.

CSV FILE - concerns

Possible reason:

If a parent is a coach and didn't put a gender for themselves under your SportEngine Profile, the system will show an "error or needs attention" and will not generate an SEOS # for the team staff. So please ensure that if you are a parent/coach that under your profile when you register your child that you as well put your gender.

updated below March 27, 2019

EMSA Staff thanks you for your patience during this time while we work together through this Ontario Soccer Roll Out of OSCAR.